Refund Policy (100% Money-Back Guarantee)

We want customers to feel safe buying reports online. If you are not satisfied with your purchase, contact us and we will make it right. This page explains the rules clearly so there are no surprises.

Guarantee

We offer a 100% money-back guarantee within 30 days of purchase. If you are unhappy for any reason, contact support with your transaction details and we will process a full refund.

Note: vehicle history data is sourced from third-party datasets and recorded events. A refund does not change the underlying data coverage in those datasets.

When refunds apply

Refunds are available when:

• The report could not be delivered due to a technical error.
• The delivered report is clearly incomplete due to a system failure (not just "no records").
• You were charged twice for the same report / same transaction.
• You purchased the wrong report type by mistake and contact us quickly before using the report.
• You are simply not satisfied and want a refund within the guarantee window.

How to request a refund

Send a message to support with:

• Your transaction id (or email used at checkout)
• The VIN you checked
• The report type (CARFAX / AutoCheck / Copart / Manheim / IAAI)
• A short description of the issue

Email: info@autovin.de

You can also use the contact form.

Fair use and abuse prevention

We honor the guarantee in good faith. We may refuse refunds in cases of clear abuse or fraud (for example, repeated refund requests across many purchases with no legitimate issue).